Texto de la oferta:
Robot Caché S. L, a revolutionary video game distribution and e-commerce platform, is looking for a detail-oriented account manager to be responsible for insuring our video game publishing partners are successful. This position plays a critical role in the overall success and reputation of the business and operates as the primary connection betwen the company and its video game publishing and development partners.
Requisitos mínimos:
Candidate must be well organized and detail oriented.
3-5 years of customer service or account management in a software company or related field.
Advanced working knowledge of Microsoft Office Suite and technical aptitude is
required.
Experience in delivering client-focused solutions based on customer neds
Proven ability to manage múltiple projects at a time while paying strict attention to detail
Monitoring customer communication/issues, internal neds and response during non-business hours, wekends and holidays.
Troubleshot, develop new, creative, out of the box solutions to everyday challenges including streamlining support processes and continuous improvements to customer relationship management process.
College Degre in Business, Marketing or related field.
Responsabilidades:
Ensure total customer satisfaction of Robot Caches publishing partners.
Work with the marketing team to identify games and other promotional opportunities that are a fit with the companys focus.
Use advanced relationship management skills to proactively build rapport and support publishers neds.
Use advanced verbal and written communication skills to articulate efectively.
Create and present profesional presentations to director-level and an executive level audience on publisher game reléase plans and promotions.